Customer Technical Services
Our Customer Technical Services (CTS) department addresses your business’s specific needs by offering a global approach based on tailor-made solutions. We develop dedicated reagents and implement optimised facilities that increase process efficiency and reduce operational cost.
Expertise
Working closely with the Group’s R&D centres and engineering departments that are located around the globe, our Customer Technical Services have developed substantial multidisciplinary expertise. We use this to the benefit of our customers.
Our services cover the widest range of applications and provide advice and audits on site to meet new needs and deal with constraints. Our teams will determine the appropriate Lhoist solution to optimise reagent consumption based on your specific operating conditions and share know-how around lime implementation.
To help you optimise our process, our expertise also covers in-house lab equipment and tools for laboratory analysis, pilot scale and software simulation.
On-site trials
Since all of our customers’ businesses are unique, our technical services professionals provide a portfolio of offerings. Our wide range of services has been specifically designed to allow you to opt for only those you require. We work in partnership with you to identify how to best optimise your use of lime and minerals.
Equipment
Lhoist has developed specialty equipment to conduct trials on customers’ sites. Ready to use and fitting virtually any application, it can be adapted to meet your individual needs. In the event of the failure of your own installation, for example, Lhoist equipment can be used as a by-pass. To help you save time and cost, we can build the appropriate equipment to suit your requirements or optimise existing machinery. We also offer advice on certified equipment from specialty suppliers.
Contact our experts
Our water partner: the AWA-Institut
The AWA-Institut is a private independent laboratory with more than 50 years of experience in water and filter material analysis, applied water chemistry, and process engineering for water treatment.
The AWA-Institut is accredited according to DIN EN ISO/IEC 17025:2018 and officially recognized as an independent testing laboratory.